Refund policy

Last updated: September 11, 2026

Because of the nature of Milk Truck Mail, we do not accept returns or exchanges and generally do not offer refunds once an order has been mailed.

Lost Mail 

Mail can take awhile to arrive. Mail gets lost sometimes. If yours is lost, we’d be glad to send you a replacement.

Before requesting a replacement, please log in to your account and confirm that your mailing address is correct.

U.S. subscribers

If your order has not arrived within three weeks of its mailing date, please contact us through our replacement request form to request a replacement.

International subscribers

International mail can take longer to arrive. If your order has not arrived within six weeks of its mailing date, please contact us through our replacement request form to request a replacement.

Incorrect Addresses

Please make sure your mailing address is accurate and up to date before your order ships. We cannot guarantee replacements for orders that are lost or undeliverable because an incorrect or outdated address was provided.

Damaged or Incorrect Orders

If your Milk Truck Mail arrives significantly damaged or you receive the wrong order, please contact us and we’ll make it right.

Subscription Cancellations

You may cancel an ongoing subscription at any time through your account. Cancellation prevents future renewals but does not refund orders that have already been processed or mailed.

Prepaid and gift subscriptions are non-refundable once they have begun.

Contact

Questions or problems with an order? Contact us through our Contact page and include the name and email address associated with your order.